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英国Report代写范文-员工发展

来源:网络整理 发布日期:2019-06-04 14:38 阅读: 作者:HotEssay 字数:10110字
文章导读:本文是一篇英国report代写范文,题目为:Employee Development。主要讨论了员工发展方面,包括员工和管理层在内的员工培训要作为员工发展的重要组成部分。在新员工熟悉酒店并协助他们与...
  本文是一篇英国report代写范文,题目为:Employee Development。主要讨论了员工发展方面,包括员工和管理层在内的员工培训要作为员工发展的重要组成部分。在新员工熟悉酒店并协助他们与酒店及其他同事建立联系的过程中,定向活动起了重要的作用。试用期以后,班级员工和管理层将接受有关蓝色能源与正确系列知识的培训,这些培训将在进入后六个月内受到限制。

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英国Report代写范文-员工发展
 
  When it comes to employee development,training available to employees including both line level employees and management can be regarded as an important part for employee development.Orientation has actually played a significant role in getting new employees familiar with the hotel and assisting them in establishing contact with hotel and other colleagues.And after the probation period,both line level employees and management will be trained about knowledge related to Blue Energy and Make It Right series and such training will be limited within six months since their entry day.In addition,safety training and legal issues training will as well be an inevitable part of all employees’training so that they can be familiar with how to guarantee safety and prevent from breaking any law while providing service to guests.But what has to be especially mentioned is that employees from different departments and of different posts are equipped with exclusive training programs.For example,employees in the engineering department have to be trained about IT technology and privacy security.
       在员工发展方面,包括一线员工和管理层在内的员工培训可以被视为员工发展的重要组成部分,在让新员工熟悉酒店、帮助他们与酒店和其他公司建立联系方面,培训实际上起到了重要作用。在试用期结束后,一线员工和管理层都将接受有关蓝色能源知识的培训,并使其成为正确的系列,并且此类培训将在入职后的六个月内受到限制。此外,安全培训和法律问题培训也将是所有员工培训的必然组成部分。为了使他们熟悉如何保证安全,防止在为客人提供服务时触犯任何法律,但必须特别提到的是,来自不同部门和不同岗位的员工都有专门的培训计划,例如,工程部门的员工必须是了解IT技术和隐私安全。
 
  Another great contribution toward employee development is the Hilton Worldwide University which is an online training site specially set up by Hilton for all the hotel employees.On this website,it will provide different courses and training materials for employees from different departments.Usually,the human resources department will schedule the training courses for all level management employees on this site and they have to complete the training within the specified time.When they finish their training in the due time,they have to provide proof to the human resources department.It has been testified that Hilton Worldwide University is a powerful way of educating and training staff.Under the gradual training and education,all the employees in Hilton can have a clear picture about Hilton and about what their main responsibilities are.
       希尔顿世界大学是希尔顿酒店为所有酒店员工专门设立的在线培训网站,它为不同部门的员工提供不同的课程和培训材料。通常人力资源部安排本现场各级管理人员的培训课程,必须在规定的时间内完成培训,在规定的时间内完成培训后,必须向人力资源部提供证明,证明已完成培训。n证明希尔顿世界大学是一种强有力的员工教育和培训方式,在逐步的培训和教育下,希尔顿所有员工都能清楚地了解希尔顿及其主要职责。
 
  In the meanwhile,information will be effectively communicated through the organization for each and every day.Everyday all departments will hold a short morning meeting to share the most updated information or news of the hotel.If there is any problem or issue happened the day before,the department manager or on-duty supervisor will also refer to it during the meeting,hoping that all the employees can pay close attention to it.It is believed that the morning meeting can play a vital role in the operation of the hotel and the staff performance and all the employees seem to be with high enthusiasm toward it.For the housekeeping department,the morning meeting can be regarded as a chance for the employees to get feedback about their yesterday’s work and a reminder as for how they should behave today.
       同时,通过组织机构每天有效地沟通信息,每天各部门召开一次简短的晨会,分享酒店最新的信息或新闻,如前一天出现问题或问题,部门经理或值班主管也会参考在会议期间,希望所有员工都能密切关注,相信早会对酒店的运营和员工绩效起到至关重要的作用,所有员工似乎对此都有很高的热情,对于客房部来说,早会可以被视为一个机会。他让员工得到关于他们昨天工作的反馈,并提醒他们今天应该如何表现。
 
  What is special about Hilton is that there are three TV screen sets in different locations within the hotel,such as cafeteria,right beside service elevator and hallway.Those TVs will broadcast repeatedly rolling about the overall score of our hotel,mission statement,latest news within the hotel,such as introduction about new employees,monthly blue energy star winner,photos of recent activities,etc.As far as I am concerned,these TV screen sets have really helped a lot toward employees’keeping in pace with the latest news about the hotel because those three TV screen sets are actually in eye-catching places so that all the employees can from time to time look through the information demonstrated.Furthermore,I hold that it can be conducive to maintain the stability of hotel’s service level and it can at the same time deepen the relationship between the hotel and the staff.Broadcasting repeatedly rolling about staff information can enable the staff to feel Hilton’s service tenet“show me you care”.I can still remember clearly that the Director of Human Resources has ever told me that for the human resources department,employees are the subjects of their services and they will spare no efforts to serve all the employees.It is ingrained in their mind that once the hotel can show concern for their employees,the employees will naturally have feelings and belongings to the hotel in turn.
       希尔顿酒店的特别之处在于,酒店内不同位置有三台电视机,如自助餐厅、服务电梯旁和走廊,这些电视将反复播放关于酒店整体得分的滚动信息、使命宣言、酒店内最新消息,如新员工介绍、月蓝色等。据我所知,这些电视屏幕确实有助于员工跟上酒店最新消息的步伐,因为这三台电视屏幕实际上都在引人注目的地方,所有员工都可以随时查看信息恶魔。另外,我认为这有利于保持酒店服务水平的稳定,同时也有利于加深酒店与员工之间的关系,反复播放员工信息,可以让员工感受到希尔顿的服务宗旨“让我看你关心”,我还记得很清楚。人力资源总监曾告诉我,对于人力资源部来说,员工是他们服务的对象,他们将不遗余力地为所有员工服务,他们的思想根深蒂固,一旦酒店能够对员工表示关心,员工自然会对酒店的酒店依次。
 
  The hotel will have one or two staff party every year and all the employees will be invited for it.As for Hilton,the staff party can,for one part,express their appreciation and gratitude for the excellent performance of all the staff and can,for another,help convey the latest mission statement and development plans of Marcus Hotel and Resorts.Such staff party can be a wonderful method to connect staff and hotel so that the staff can regain motivation and passion for approaching work and projects.As a result,the hotel can achieve the goal of healthy sustainable development in the long run.
 
  It is good news within Hilton that all the front line employees can get promoted as operational supervisors if they continue to create outstanding performance for two to three years.The operational supervisors will rotate in all departments and work with different managers and supervisors and they have to work in each department for at least six months.During the rotation,they will shadow with different manager and supervisor.Front house departments,like front desk,housekeeping and food and beverage supply,have to work as front line employees if the department experiences peak time or appears the phenomenon of short-handed.
 
  Operational Critique
 
  The biggest strength of the hotel lies in its perfect location which is one of the key factors why Hilton Madison can always keep an upper hand when compared with other same level hotels in Madison.Hilton Madison is located in the downtown area and it is only five minutes’walk to the State Capitol,the center of Madison and fifteen minutes’walk from lots of dining and recreational facilities.Besides,it is also next to Lake Monona,one of the biggest lakes in Madison.However,the most worth mentioning is that there is a convention center in front of our hotel where there will be plenty of weddings and conferences from time to time.So you can have a fair knowledge that most of people that participate in the weddings and conferences will choose to check in our hotel.
 
  The second advantage of our hotel is that there is no competitor because they are totally nine hotels in downtown area in Madison and Hilton is the very scale hotel that can offer full service to the guests.And the professional team is another significant aspect that has led to the success of Hilton.The whole team from the top to the bottom is pretty professional for work and all the team members work as a family.You can always see the smile on everyone’s face and people will greet one another all the time.Inter-department help can easily be realized and employees from different departments will give a hand to each other if possible.On weekends,sometimes you can see that the managers are cleaning rooms and they have actually performed perfectly the mission of Hilton“show me you care”.
 
  However,this hotel is with its weaknesses.Firstly,this hotel was built fifteen years ago but it has never carried out a thorough renovation since then.As a result,air conditioning failure and leakage of bathroom sanitary equipment become the most frequently complained project from guests.Secondly,the shortage of basic posts in front line departments,like housekeeping,front desk and F&B,calls for urgent methods to deal with.Such phenomenon will deteriorate especially during the peak period from May to October,leading to summer intern and staff from outsourcing company being the main labor force.In this way,it will directly lead to service quality and sustainability being challenged.Another fatal weakness is that the hotel occupancy rate and RevPar(revenue per available room)will also be determined by season.The fact is that Madison is located in the North-central part of the United States and it is near the Michigan Lake,determining that it is with a cold climate and a long winter.Therefore the winter will be confronted with low hotel occupancy rate and RevPar(revenue per available room)due to the severe depletion of business travels,conventions,weddings,etc.
 
  As to my own primary department,it is deemed that service quality inconsistency is a major problem and it is also out of the shortage of hands.The regular employees have to undertake great tension and huge task to both care about both their routine work and shadowing task,resulting in their being unable to ensure the service standards of both high quality and high efficiency.In the meanwhile,different treatments received by senior employees and new employees will hit staff morale because those senior associates earn three times more than other associates and they are able to get weekend day off easier.According to this,choosing the right people to do shadowing and offer a pay rise for those employees that will take the responsibility for shadowing.

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